Crazy Jake,
It sounds like you are a dealer who is trying to cover up problems for Warrior. If this one guy started a class action suit, don't you think that the attorney's would have poked a hole in the case quicker than a needle in a balloon?? There must have been and were several cases of this happening with the units (whether or not your the first owner, it's still a problem if the frame bends) to win the class action suit. Since getting mine fixed I feel Warrior is a great product, They just need to pay attention to detail and do things right the first time rather than making a repair facility do it for them.
Here is some info in this from Rv.net
As most of you know, there has been a class action suit and Weekend Warrior is settling with the class. Here's a link to the Settlement Agreement:
http://www.trailersettlement.com/sa.pdf. I won't go into the details of the settlement, because I don't want to be in the position of interpreting it or giving any legal clarification or advice. So if you're having trouble with your trailer, this is one possible avenue. Contact (866)459-6003 or visit
www.trailersettlement.com for information about the class action settlement. They can tell you whether you qualify and where to go from there.
That's one option.
Without going into too many details, I discovered some problems with my trailer. After seeing pictures of some that were worse than mine, I decided I'd better do something before it got worse. However, I'm not a fan of class action suits. I've received too many checks for $10 in the mail to cover one class action or another. I didn't want to take the chance of having my trailer only partially fixed or having to personally pay a bunch of money for only half a fix. So I contacted Weekend Warrior directly and told them about my problems. Couldn't hurt, right?
Know what they said? "Let's make an appointment for you to bring it in and we'll fix it."
So yesterday I took my trailer down to beautiful Perris and dropped it off. I asked about the cost, and my service writer said they'd FIX IT. I watched him write up his sheet and he only filled in prices for the extra items I requested (fair 'nuf). Being the selfish guy I am, I took this bit of good news and high tailed it out of there counting myself a very lucky man. Sure, it would have been better if it hadn't broken in the first place. But the past can't be changed. I just want mine fixed.
After feeling fairly secure that I had MINE taken care of, I wanted to find out if I had just personally hit the jackpot or if this was the WW policy in these cases. So I contacted someone higher up at WW to find out if other people in this same situation could expect the same treatment. Here's what I was told:
Quote:
Any customer who currently has an issue, we are standing behind [them]. If they have an issue that has not been resolved, we are directing them to contact us here, locally, or the dealership in their area.
We are standing behind our product. By that, I mean we are fixing anything that needs to be fixed as long as there are no apparent signs of abuse. If the consumer is, however, looking for any type of monetary compensation then we cannot directly assist them. They would then need to contact the (866)459-6003 number or visit
www.trailersettlement.com.
There's your other option.
If you choose to contact Weekend Warrior directly for repairs, call (909)579-0353. The operator in Upland routes the calls to the appropriate repair facility in Perris (Superlite or Normal).
Logged
ANYONE who buys a toy hauler should be saavy enough to know that there is major tongue weight on virtually every toy hauler out there! Rest assured I won't be seeking damages from WW for any rear diff gear damage on my truck "attributed" to the coach that I pull on occasion!
